P.O. Box 1662 Ojai, CA 93023
303.715.8357
info@ojaivalleyescapes.com
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Reservation Policy

Rates and Bookings
Your reservation is considered to be “booked” once we receive your Credit Card information & deposit down. You are agreeing at the time of booking the reservation to our Reservation Policy that is detailed below. Occupancy tax is required to be collected on all properties, per the State of California in addition to a cleaning/security deposit.

Deposits
A cleaning/security deposit of $500 is required. This deposit must be received at the time of booking. The deposit is not applied toward rent, however it is fully refundable within 10 days of departure, provided no damage is done to property or its contents beyond normal wear and tear. Properties that require above average cleaning at the time of checkout will have an additional fee deducted from the security deposit.

Cancellation & Refunds

Written notification is required for cancellation. If written notification is received more than 30 days prior to the arrival date, all payments received, minus a 10% cancellation fee, will be refunded. If cancellation occurs within 30 days of arrival, any refund is subject to the ability to re-rent the property. If the property is not re-rented, no money will be refunded. If the property is re-rented, all payments, minus a $150 cancellation fee, will be refunded for the period of time the property is re-rented.

Check In/Check Out
Check in is 3:00 PM and Check Out is 11AM. Early check in times are allowed only when the property is cleaned and ready for occupancy and prior approval is required. Early check-out is essential to allow time for our housekeeping staff to prepare the home for the next guest. There is an extra charge for late check out and prior approval is needed. Please assure that all doors are locked, windows are secured, all lights and heat are turned off, and all furniture and other contents are in original condition. Failure to comply will result in an additional cleaning charge to be deducted from Guest’s security deposit. Ojai Valley Escapes is not responsible for items left in the rental home.

Occupancy
The owners of these vacation homes have graciously furnished their homes for your comfort and pleasure. Please respect and care for it as if it were your own.

Properties require a 2 night minimum stay on all non-holiday reservations. Holiday reservations have a 3 night minimum. Guest(s) agree that the number of registered occupants should not exceed 15 on the property at once and 10 on property overnight. If the occupants exceeds original contract, written approval must be submitted, and an extra event charge will be required. You must notify Ojai Valley Escapes of any event you’d like to plan during your stay. If event is scheduled without notification, you will be charged our special event rates without negotiation. No vendors allowed on property without permission of Ojai Valley Escapes.

Guest(s) also understand that Ojai Valley Escapes has no control over acts of nature, and/or the owner’s actions. In the unlikely event said property cannot be rendered to Guest(s) as agreed upon due to circumstances beyond the control of Ojai Valley Escapes, monies will be refunded or the Guest may agree to be placed in an available property with similar features.

Internet and Telephone
Wireless internet access is available with your portable computer. Cell phone service is accessible, however, there is no landline at the property.

Maid Service and Linens
Rent includes a professional cleaning upon exit. Maid service is not provided during tenancy but can be requested from Ojai Valley Escapes at additional charge. Linens and towels are provided for each bedroom. Rollaway beds, bedding and linens are available for an additional charge. Please notify Ojai Valley Escapes 14 days in advance to ensure availability of roll away beds. There will be an extra charge for cleaning beyond normal wear and tear.

Kitchen
Your kitchen is not stocked with groceries. If you would like us to stock your refrigerator, we’d be happy to do it for you with a 24-hour advance notice. Additional costs apply and there is a $50 delivery charge. We do provide you with cookware, utensils, dishware, coffee, teas, sugar, salt and pepper. The grocery store is 3 miles from the property as well as other amenities you can find in town. In addition, an organic market is located 1 mile from the property called “the Farmer and the Cook”.

Smoking
All Ojai Valley Escapes vacation rentals are NON-SMOKING. Ashtrays are provided on all outdoor patios for your smoking convenience.

Pets
Small pets may be allowed on property with written approval of Ojai Valley Escapes prior to stay and at your own risk! You must pick up after your pet and never leave pet unattended. Pets may not sit/jump/chew on any furniture inside house. An additional $250 cleaning fee will be charged if pet is left unattended, excess hair/fur is found in home, or damage is found. The property is large so please watch where your pet does his or her business!

Children
Due to non-gated pool, hot tub, and large open fireplaces, Ojai Valley Escapes does not feel property is a safe environment for children. Should Ojai Valley Escapes approve of children under 12 to be allowed on property, a liability waiver must be signed prior to check in. No exceptions.

Emergencies
For a true emergency, dial 911. For emergency management services, please call our office during business hours at 303.715.8357.

Lock out Policy
In the event a Guest becomes locked out of a home during the rental period, the office should be called and a key may be picked up at the office during business hours. After business hours, the Guest may call the on-call pager and office personnel will return the call as soon as practicable and arrange to meet the Guest at the office. A fee of $50 will be collected from the Guest at time service is rendered.

Maintenance/Refunds
Please report any inoperative equipment in your vacation home to the Ojai Valley Escapes office promptly. Ojai Valley Escapes will make every reasonable effort to have the problem corrected. Under no circumstances will there be a reduction of rental rate.

Pool and Hot Tub
Guest(s) understand and agree that there is a swimming pool and hot tub on the property. Guest(s) assume any and all risks associated with the pool and Ojai Valley Escapes does not imply or provide any guard or supervision of the use of the pool or hot tub.

Indemnification and Hold Harmless
Guest(s) agree to indemnify and hold harmless Ojai Valley Escapes for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with Guest(s) use and occupancy of the rental property including but not limited to any claim or liability for personal injury or damage or theft of property with is made, incurred or sustained by Guest(s).

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